FAQ

Frequently Asked Question

How can I book Idol with PEN GANESH MURTI?

Devotees should book their Idol directly on our website. On successful payment you will receive and invoice via Email. Delivery dates will be informed you 1 week before. Usually delivery will occur in last week of festival.

Due to large number of orders it won’t be possible for us take personal orders using WhatsApp and calls. You can contact us or text us anytime for any clarification required for booking your idol on our portal.

What is Procedure to Setup your Stall?

Fill up the form “Setup Your Stall” or click the link given below. Based on your requirements and idol availability our team will contact you with further details.

https://penganeshmurti.com/setup-your-stall/

What is DIY- Ganesha Kit?

We provide you complete set to make your own idol at your home. This KIT includes all the tool and many other things using which anyone can make their own idol. (Minimum age required – 12 year)

Do we have Pickup Location?

YES, Each City will have at least one pickup location from where you can personally collect your idol. This will allow devotees to take their idols in traditional manner.

You can select the Pickup Location during your checkout. Exact address will be sent to you via SMS 15 days before the festival.

What is Traditional Delivery?

Idol won’t be boxed packed rather it would be open and will only be covered with plastic covering.

While delivery Face of Ganesh idol will be covered with handkerchief.

Our delivery partner will inform you 15 minutes prior to delivery and you should get you “Paat” to receive your Idol.

Devotee should also get pooja thali to receive the idol.

While delivery Face of Ganesh idol will be covered with handkerchief.

Devotees will also be provided with Agarbatti and Haldi-Kumkum while they receive their idol.

NOTE: Traditional Delivery is only available in Pune and Mumbai. Please cross verify with our team for any other delivery location.

What if Ganesh Idol is Damaged?

In case of traditional delivery, we ensure 100% damage free Ganesh idol. And if Idol is damaged, we provide you replacement on very next day with any additional charges.

But trust us we ensure 100% damage free idol.

NOTE: In case of replacement we cannot guarantee exact same idol. We will try our best to give you same Idol If not then We will provide you few options to select from. (Optional Idols provided will be handpicked collection from us so don’t worry of the variety we ensure you the best choice)

Can I cancel my order?

Order cancellation is subjected to cancellation policy. Since this product is seasonal and on order cancellation, we will have to retain that idol for entire year.

If order is cancelled customer will get only 75% of refund on the Base price of Idol. Please read cancellation policy carefully.

Can I Change my Idol?

YES, anytime 7 days after your order is placed. Customer is not allowed to change the Idol after 7 days, that will charge them additional charges for changing the idol (Rs. 250).

Can I track my Order?

Order tracking is usually not provided since all orders will be dispatched a week before actual festival. But you will be informed with the date delivery prior dispatch only after your confirmation order will be dispatched.

How do I know Status of my Idol?

For any suggestion and modification, you can mention on checkout page. You can also text us personally to check your idol progress. Our team will send you pictures or make a video call.

NOTE: This service is only available if you take Idol Add-Ons like Diamond jewellery, Clothing and colour customisation.

Please note that due to multiple order we may not be able to attain every customer but don’t panic we assure you the exact same idol that we have promised you.

Is our Payment system safe?

Yes, we use PAYTM Payment Gateway which is completely safe.

What is Booking Amount?

You can Pre-Book your idol by paying 25% of amount and remaining amount can be paid after the delivery. This is amount does not include shipping and accessories charges.

Still have a question?

Please contact us for more information. You can also WhatsApp Directly from the symbol at right corner of your screen.

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