Frequently Asked Question

Devotees should book their Idol directly on our website. On successful payment you will receive and invoice via Email. Delivery dates will be informed you 1 week before. Usually delivery will occur in last week of festival.

Due to large number of orders it won’t be possible for us take personal orders using WhatsApp and calls. You can contact us or text us anytime for any clarification required for booking your idol on our portal.

Please fill up the franchise form given on home page or click the link given below. Based on your details our team will contact you with further details.

https://penganeshmurti.com/franchise-dealership/

Fill up the form “Setup Your Stall” or click the link given below. Based on your requirements and idol availability our team will contact you with further details.

https://penganeshmurti.com/setup-your-stall/

YES, Each City will have at least one pickup location from where you can personally collect your idol. This will allow devotees to take their idols in traditional manner.

You can select the Pickup Location during your checkout.

Idol won’t be boxed packed rather it would be open and will only be covered with plastic covering.

While delivery Face of Ganesh idol will be covered with handkerchief.

Our delivery partner will inform you 15 minutes prior to delivery and you should get you “Paat” to receive your Idol.

Devotee should also get pooja thali to receive the idol.

While delivery Face of Ganesh idol will be covered with handkerchief.

Devotees will also be provided with Agarbatti and Haldi-Kumkum while they receive their idol.

NOTE: Traditional Delivery is only available in Pune and Mumbai. Please cross verify with our team for any other delivery location.

In case of traditional delivery, we ensure 100% damage free Ganesh idol. And if Idol is damaged, we provide you replacement on very next day with any additional charges.

But trust us we ensure 100% damage free idol.

NOTE: In case of replacement we cannot guarantee exact same idol. We will try our best to give you same Idol If not then We will provide you few options to select from. (Optional Idols provided will be handpicked collection from us so don’t worry of the variety we ensure you the best choice)

Order cancellation is subjected to cancellation policy. Since this product is seasonal and on order cancellation, we will have to retain that idol for entire year.

Usually you can cancel your order 10-day prior with full refund provided. Any Cancellation 10 days prior to festival will not give 100% Refund.

YES, anytime 10 days prior to festival you can change your idol. You will have to cancel the first order and then place the new order.

Order tracking is usually not provided since all orders will be dispatched a week before actual festival. But you will be informed with the date delivery prior dispatch only after your confirmation order will be dispatched.

How do I know Status of my Idol?

For any suggestion and modification, you can mention on checkout page. You can also text us personally to check your idol progress. Our team will send you pictures or make a video call.

NOTE: This service is only available if you take Idol Add-Ons like Diamond jewellery, Clothing and colour customisation.

Please note that due to multiple order we may not be able to attain every customer but don’t panic we assure you the exact same idol that we have promised you.

We provide you complete set to make your own idol at your home. This KIT includes all the tool and many other things using which anyone can make their own idol. (Minimum age required – 12 year)

Get in touch

For any other clarification

Location

Vashi Naka, Pen

Dhondpada, Pen

Contact Us

Phone : +91-8830299838

WhatsApp: +91-8830299838

Email : support@penganeshmurti.com

Our Hours

MON-SUN 09:00 AM – 8:00 PM