RETURNS AND REFUNDS
Return and replacement policy is applicable only 10 days after the product is brought which is further subjected different conditions considering the product you order.
Cancellation Policy: (for Festive Products)
- Order once placed by the user if cancelled then full amount won’t be credited. Check the cancellation policy before cancelling your order.
- If a customer wants to change the idol, he will get a full refund and won’t be subjected to any cancellation charges (Within 7 days).
Return Policy for “Non-Festive Items”:
This includes wall mounts, frames, home decors, idol used as showpiece purpose and other accessories brought which are not bound to any festival deadline.
- Order once placed cannot be cancelled.
- Product can only be replaced if found damaged during the shipment. (No additional charges will be taken)
- For product replacement you need to mail us the product details and images and our team will revert back to you.
Return Policy for “Festive Items”:
This include Ganesh Idols, Durga Mata Idols, Decoration for idol temples, Pooja samagri etc.
- Only the Idol will be replaced if found damaged during delivery.
- We assure you 100% safe delivery since we deliver it personally using our dedicated last mile supply chain for priority on time delivery support during festive season.
- We deliver your idol few days before the actual festival (at least 1 day before) So If idol is found to be damaged we will give you the replacement very next day.
- Only the product price would be refunded.
- Delivery charges will not be refunded in case you wish to return the product.