Return Policy

RETURNS AND REFUNDS

Return and replacement policy is applicable only 10 days after the product is brought which is further subjected different conditions considering the product you order.

Cancellation Policy: (for Festive Products)

  • Order once placed by the user if cancelled then full amount won’t be credited. Check the cancellation policy before cancelling your order.
  • If a customer wants to change the idol, he will get a full refund and won’t be subjected to any cancellation charges (Within 7 days).

Return Policy for “Non-Festive Items”:

This includes wall mounts, frames, home decors, idol used as showpiece purpose and other accessories brought which are not bound to any festival deadline.

  • Order once placed cannot be cancelled.
  • Product can only be replaced if found damaged during the shipment. (No additional charges will be taken)
  • For product replacement you need to mail us the product details and images and our team will revert back to you.

Return Policy for “Festive Items”:

This include Ganesh Idols, Durga Mata Idols, Decoration for idol temples, Pooja samagri etc.

  • Only the Idol will be replaced if found damaged during delivery.
  • We assure you 100% safe delivery since we deliver it personally using our dedicated last mile supply chain for priority on time delivery support during festive season.
  • We deliver your idol few days before the actual festival (at least 1 day before) So If idol is found to be damaged we will give you the replacement very next day.

Refund Policy:

  • Only the product price would be refunded.
  • Delivery charges will not be refunded in case you wish to return the product.